Delays, Notifications, Covid-19 Updates

Delays, Notifications, Covid-19 Updates

To all our customers.

We know there is a lot of uncertainty at times like these, so we want to assure you we are here to help wherever we can. Our support team is fully operational with our team on standby to assist you during this time.

The below notifications are updated as promptly as we can, however all services, carriers and areas are experiencing heavy delays at this time. At the present time no collection, transit time, or deliveries are guaranteed and we urge you to pass this information onto your customers, sender, receivers to manage expectations.

Covid delays, on top of the natural disasters we have seen Australia wide, and developing situation with Ukraine and Russia are all resulting in unprecedented delays and limitations within the freight industry.

The freight industry across Australia & the globe has never been so heavily effected and short staffed than at the present time.

All YFA staff members, carrier drivers, and carrier team members deserve to be spoken to with respect. As transport is an essential service we will always be here to help our customers, and we know everyone is doing their absolute best with the current situation to minimize delays where ever possible. Please be kind, and respectful when speaking to our team, who are doing an outstanding job in all respects with the current issues facing us all.

email: support@yourfreightagent.com.au
phone: 08 8244 1397
live chat: bottom right corner of this page
(9am – 5pm ACST Mon – Fri)

Please find the latest updates below, which include precautions put in place by the carriers to keep drivers and customers safe and healthy.

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Updated: 31/3/22

SERVICES TO RUSSIA & UKRAINE

Currently shipments to / from Russia or Ukraine are unable to be sent. We will update this notice board as further information becomes available.

FLOODING IMPACTS QLD, NSW

Please note we will see major delays in QLD and NSW.

Please be advised that due to flooding in the Northern Rivers region of New South Wales, freight services in Lismore and surrounding areas have been intermittently suspended, resulting in freight being held until next week at this stage.

Further rainfall is predicted in these areas over the coming week and is quickly moving south, bringing flood risk to the Mid North Coast. These weather events have also caused major road closures between Byron Bay and Coffs Harbour and will likely continue to impact services across the region over the coming days.

We will continue to monitor the situation and provide updates as required.

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Please be aware carriers are running at a skeleton crew due to the floods and will endeavor to do their best to pick up freight that we can at this stage but of course no guarantees.

At this stage carriers are unable to move a lot of the freight from Friday’s pickups, so we still have a lot of loaded trucks in the depot to move. There will be major delays for freight deliveries throughout the network.

Brisbane is underwater / and depots are down. Street closures and line haul delays will be expected, and no freight will not get through Out west in QLD, the areas around Gatton and Laidley; Toowoomba and further west are having some flood issues Mount Tambourine and towards Beaudesert have some flooded areas. There are a few areas near Gold Coast as well. Yarra Valley is 1 day behind this is caused by COVID Catch-up. All carriers Network are Covid affected; parts of their business are down including Pick up & Delivery fleets. Carrier networks are limited with deliveries by Covid, and are not operating at their usual capacity or speeds.

COVID DELAYS

All carriers are currently severely affected by covid with many fleets and depots down by up to 60% staff.

Staff shortages with drivers, depots, radio rooms, customer support team members & all areas of support within the industry.

This is causing heavy delays across all aspects of transport – missed collections , delays during transit, delays with tracking queries or requests. Unfortunately this is unavoidable with the current situation. We appreciate your patience and support, and rest assured our staff are doing all they can to minimise delays.

Once goods are in transit, there is little options for change (eg re-directions / return to senders) as the carriers simply do not have the staff capacity to action these requests or intercept freight in time. It is paramount you check all address, and labels are correct prior to handing goods to the drivers.

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YOUR FREIGHT AGENTS ROLE

YFA act as a broker and shipping management platform and as such we can offer you many carriers to utilize and book through at discounted rates – however we are not the carrier and do not have access to internal carrier systems. All carriers will see delays, backlogs, missed pickups, and delayed support for the foreseeable future. These issues are across the board with all carriers, and are unfortunately out of anyone’s control.

Collection delays can be expected nationwide. Many carriers have stopped collecting all together at times due to depots being over capacity and under staffed. Some carriers have imposed collection blackouts to help clear the backlog of freight, and many have been affected by driver strikes. Many depots in NSW and VIC have been forced to close due to positive cases or infections.

This is an unprecedented time for the freight industry, and no carrier has been able to predict the demand on the freight services we have seen over the past 6 months. Delays are expected to become worse with all carriers and in the lead up to the Christmas peak season.

We appreciate your support during this time and rest assured all our team are working at full capacity to assist and resolve queries as much as we humanly can. Your patience and understanding at this time is greatly appreciated.

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DELIVERY DELAYS

Delays due to covid, new carrier procedures, and depot capacity changes have resulted in delays with all carriers Australia wide. Overnight premium services are still the fastest delivery method however at this time delivery transit times are not guaranteed on any service.

We thank you for your patience during this time and rest assured carriers are trying to deliver goods as quickly as possible while still adhering to regulations.

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DELIVERY AND AUTHORITY TO LEAVE

During the current COVID-19 all carriers are limiting their person to person interactions and as such are leaving many goods delivered AUTHORITY TO LEAVE (ATL) during this time. Please note this is at the carriers discretion and if safe to leave goods this will be done. Drivers also reserve the right to sign for deliveries on behalf of receivers (rather than the receiver used the touch pad to sign). To minimise issues we suggest you direct all deliveries to BUSINESS or OCCUPIED addresses. Note: if goods in transit require re-direction fees do apply.

GOODS OVER 25-30KG
As drivers have weight limitations due to Occupational health and safety – weight limits are in place for driver to lift at collection or delivery. There is no receiver / sender assistance allowed at collection or delivery for any items to maintain social distance and keep drivers and customers safe. Any items exceeding the weight limitations are to be palletised or packaged on a skid, and booked with a TAILGATE delivery (unless a forklift is available at collection and delivery point). All carriers* are only able to lift a maximum of 32kg before a tailgate is required, except for NORTHLINE (YFA Domestic) where the drivers are only able to lift 25kg. Bulky and awkward items including lengths may also require a tailgate if they cannot be safely lifted by one person (the driver).

Any goods sent over this weight limit without a tailgate is done so at your own risk and carriers do reserve the right to book on a tailgate service at their discretion and charges for this service will be billed to you after the shipment has been delivered – in line with our surcharges and terms. We strongly recommend selecting a tailgate service at the time of booking to avoid this. Tailgate services can only be used on a maximum of 250cm L x 120cm W and 1000kg. If your item exceeds this, please contact our team to discuss alternative options for delivery.

Thank you

We thank you for your support of our Australian owned small business. Stay safe, and we look forward to helping you however we can both now and when this crisis is over.

The Your Freight Agent Team.