Covid-19 Updates

COVID-19 DELIVERY UPDATES:

To all our customers.

We know there is a lot of uncertainty at time like these, so we want to assure you we are here to help where we can. Our support team is fully operational with our team on standby to assist you during this time.

email: support@yourfreightagent.com.au
phone: 08 8244 1397
live chat: bottom right corner of this page
(9am – 5pm ACST Mon – Fri)

Please find the latest updates below, which include precautions put in place by the carriers to keep drivers and customers safe and healthy.

*******************************

All carriers are experiencing unprecedented challenges as a result of COVID-19 related disruptions. Carriers internal teams are working around the clock, on any given shift as they have significant absences in support, accounts, drivers, depot staff, administration, IT, development, all aspects of the business.

YFA act as a broker and shipping management platform and as such we can offer you many carriers to utilize and book through at discounted rates – however we are not the carrier and do not have access to internal carrier systems. All carriers will see delays, backlogs, missed pickups, and delayed support for the foreseeable future. These issues are across the board with all carriers, and are unfortunately out of anyone’s control.

Collection delays can be expected nationwide. Many carriers have stopped collecting all together at times due to depots being over capacity and under staffed. Some carriers have imposed collection blackouts to help clear the backlog of freight, and many have been affected by driver strikes. Many depots in NSW and VIC have been forced to close due to positive cases or infections.

This is an unprecedented time for the freight industry, and no carrier has been able to predict the demand on the freight services we have seen over the past 6 months. Delays are expected to become worse with all carriers and in the lead up to the Christmas peak season.

We appreciate your support during this time and rest assured all our team are working at full capacity to assist and resolve queries as much as we humanly can. Your patience and understanding at this time is greatly appreciated.

DELIVERY DELAYS

Delays due to covid, new practices and depot capacity changes have resulted in delays with all carriers Australia wide. Overnight premium services are still the fastest delivery method however at this time delivery transit times are not guaranteed on any service.

We thank you for your patience during this time and rest assured carriers are trying to deliver goods as quickly as possible while still adhering to regulations.

DELIVERY AND AUTHORITY TO LEAVE
During the current COVID-19 all carriers are limiting their person to person interactions and as such are leaving many goods delivered AUTHORITY TO LEAVE (ATL) during this time. Please note this is at the carriers discretion and if safe to leave goods this will be done. Drivers also reserve the right to sign for deliveries on behalf of receivers (rather than the receiver used the touch pad to sign). To minimise issues we suggest you direct all deliveries to BUSINESS or OCCUPIED addresses. Note: if goods in transit require re-direction fees do apply.

GOODS OVER 25-30KG
As drivers have weight limitations due to Occupational health and safety – weight limits are in place for driver to lift at collection or delivery. There is no receiver / sender assistance allowed at collection or delivery for any items to maintain social distance and keep drivers and customers safe. Any items exceeding the weight limitations are to be palletised or packaged on a skid, and booked with a TAILGATE delivery (unless a forklift is available at collection and delivery point). All carriers* are only able to lift a maximum of 32kg before a tailgate is required, except for NORTHLINE (YFA Domestic) where the drivers are only able to lift 25kg. Bulky and awkward items including lengths may also require a tailgate if they cannot be safely lifted by one person (the driver).

Any goods sent over this weight limit without a tailgate is done so at your own risk and carriers do reserve the right to book on a tailgate service at their discretion and charges for this service will be billed to you after the shipment has been delivered – in line with our surcharges and terms. We strongly recommend selecting a tailgate service at the time of booking to avoid this. Tailgate services can only be used on a maximum of 250cm L x 120cm W and 1000kg. If your item exceeds this, please contact our team to discuss alternative options for delivery.

Thank you

We thank you for your support of our Australian owned small business. Stay safe, and we look forward to helping you however we can both now and when this crisis is over.

The Your Freight Agent Team.