Surcharges List

Your Freight Agent Surcharges

Re-Delivery Fee / Futile Delivery fee
Applicable when the receiver is not available on the first delivery attempt and a redelivery / depot collection occurs.

Couriers Please – Not Applicable
Fastway – 2 delivery attempts included. 3rd attempt Payable online via Fastway website $5.50
Startrack – Calculated per kilo (minimum $20)
Hunter Express – Calculated per kilo from depot to delivery address
Allied Express – Calculated per kilo
Toll Priority – $29.00
Toll Ipec – $32.00
Toll NQX – Calculated per kilo
TNT Domestic – $22
YFA Domestic – Calculated per kilo, from $55
TNT International – $22
BFO – Not Applicable
BFI – Not Applicable
YFA International – Not Applicable
Sea Freight – Not Applicable
Door to Airport – Not Applicable

Residential Pick Up Fee
Built in when you tick RESIDENTIAL on the quote calculator. Should you incorrectly declare at the time of quoting; this fee will be imposed.

Couriers Please – Not Applicable
Fastway – Not Applicable
Startrack – Not Applicable
Hunter Express – 35-49kg $15*
Hunter Express – 50-74kg $30*
Hunter Express – 75-99kg $44*
Hunter Express – 100kg+ $65*
Allied Express – Not Applicable
Toll Priority – Not Applicable
Toll Ipec – Not Applicable
Toll NQX – Not Applicable
TNT Domestic – $5.50
YFA Domestic – $39.00
TNT International – $5.50
BFO – Not Applicable
BFI – Not Applicable
YFA International – $5
Sea Freight – $5
Door to Airport – $5
*Hunter Express is applicable DEAD WEIGHT vs CUBIC WEIGHT

Residential Delivery Fee
Built in when you tick RESIDENTIAL on the quote calculator. Should you incorrectly declare at the time of quoting; this fee will be imposed.

Couriers Please – Not Applicable
Fastway – Not Applicable
Startrack – Not Applicable
Hunter Express – 50-74kg $30
Hunter Express – 75-99kg $44
Hunter Express – 100kg+ $66
Allied Express – 22kg $15.50 – dead weight or cubic weight
Allied Express – 23-55kg $21.00 – dead weight or cubic weight
Allied Express – 56-90kg $48.50 – dead weight or cubic weight
Allied Express – 91kg + $92.50 – dead weight or cubic weight
Toll Priority – Not Applicable
Toll Ipec – Not Applicable
Toll NQX – Not Applicable
TNT Domestic – $5.50
YFA Domestic – $39.00
TNT International – $5.50
BFO – $10
BFI – Not Applicable
YFA International – Not Applicable
Sea Freight – Not Applicable
Door to Airport – Not Applicable

Oversize Fee
Applicable when a shipment exceeds the carriers general limitations. Varies country to country and from each carrier. Please check prior to shipping should any item exceed 100cm

Couriers Please – Not Applicable
Fastway – Not Applicable
Startrack – Not Applicable
Hunter Express – 150cm – 249cm $15.40
Hunter Express – 250cm – 399cm $77.00
Hunter Express – 400cm – 599cm $308.00
Hunter Express – 600cm+ P.O.A
Allied Express – Calculated per kg any length over 120cm
Toll Priority – Calculated per kg
Toll Ipec – Not Applicable
Toll NQX – Calculated per kg
TNT Domestic – 150cm – 199cm $10.00
TNT Domestic – 200cm – 299cm $30.00
TNT Domestic – 300cm – 399cm $40.00
TNT Domestic – 400cm – 499cm $270.00
TNT Domestic – 500cm – 599cm $470.00
TNT Domestic – 600cm+ $620.00
YFA Domestic – 300cm – 600cm $130.00
YFA Domestic – 601cm – 900cm $378.00
YFA Domestic – 901cm+ P.O.A
TNT International – Calculated per kg
BFO – Calculated per kg
BFI – 120cm+ $145.00
YFA International – Calculated per kg
Sea Freight – Calculated per kg
Door to Airport – Calculated per kg

Customs fees, duties & taxes
Due to the fact that CUSTOMS are a government authority we do not quote their fees on their behalf. We are not a customs agent. Duties rate will depend on the type of items being imported. You can check this by contacting CUSTOMS in the destination country. This rate is at the discretion of customs and we are not allowed to quote this as these charges vary for every shipment. If Duties, Taxes, Customs fees or quarantine fees are billed by the carrier to Your Freight Agent Pty we reserve the right to on-forward these charges to you, and an admin fee of $25 will be applicable in addition to customs fees.

Couriers Please – Not Applicable
Fastway – Not Applicable
Startrack – Not Applicable
Hunter Express – Not Applicable
Allied Express – Not Applicable
Toll Priority – Not Applicable
Toll Ipec – Not Applicable
Toll NQX – Not Applicable
TNT Domestic – Not Applicable
TNT International^
BFO^
BFI^
YFA International^
Sea Freight^
Door to Airport^

^ ALL INTERNATIONAL SERVICES MAY INCUR THESE CHARGES: Government taxes, duties, destination fees and customs fees are not included in our shipping prices and are payable directly by the customer to the Government authority if applicable. The customer will be notified directly if any payment is required.

Personal Effects (non commercial shipment) fee
Fee imposed by the carrier to move any personal / gift items which are not of commercial nature.

Couriers Please – Not Applicable
Fastway – Not Applicable
Startrack – Not Applicable
Hunter Express – Not Applicable
Allied Express – Not Applicable
Toll Priority – Not Applicable
Toll Ipec – Not Applicable
Toll NQX – Not Applicable
TNT Domestic – Not Applicable
TNT International – $150.00
BFO – Not Applicable
BFI – Not Applicable
YFA International – Not Applicable
Sea Freight – Not Applicable
Door to Airport – Not Applicable

Re-Direction Fee
Applicable when any party instructs the carrier to deliver the goods to an alternate address than the one on the consignment note. This can be a re-delivery surcharge fee + additional freight costs to new address.

Couriers Please – Calculated per kg
Fastway – Calculated per kg
Startrack – Calculated per kg
Hunter Express – Calculated per kg
Allied Express – Calculated per kg
Toll Priority – Calculated per kg
Toll Ipec – Calculated per kg
Toll NQX – Calculated per kg
TNT Domestic – Calculated per kg
YFA Domestic – Calculated per kg
TNT International – Calculated per kg
BFO – Calculated per kg
BFI – Calculated per kg
YFA International – Calculated per kg
Sea Freight – Calculated per kg
Door to Airport – Calculated per kg

Return to Sender (RTS) Fee
Applicable when either the receiver refuses delivery, the goods are undeliverable, or either party relating to the booking requests a RETURN TO SENDER. This includes items that may be damaged. Goods are not returned free of charge and RTS fee may apply.

Couriers Please – Calculated per kg
Fastway – Calculated per kg
Startrack – Calculated per kg
Hunter Express – Calculated per kg
Allied Express – Calculated per kg
Toll Priority – Calculated per kg
Toll Ipec – Calculated per kg
Toll NQX – Calculated per kg
TNT Domestic – Calculated per kg
YFA Domestic – Calculated per kg
TNT International – Calculated per kg
BFO – Calculated per kg
BFI – Calculated per kg
YFA International – Calculated per kg
Sea Freight – Calculated per kg
Door to Airport – Calculated per kg

Tailgate Fee
Applicable when any item over 30kg* does not have a forklift / assistance available at the collection / delivery point. Due to OH&S laws drivers can only lift 30kg* unassisted. For goods 30kg*-50kg assistance is required. If no assistance is available any item over 30kg* requires a tailgate which is at an additional cost.

Couriers Please – Not Applicable
Fastway – Not Applicable
Startrack – Quoted on a per job basis, based on per kg
Hunter Express – $85 each end
Allied Express – $65 each end
Toll Priority – TBA
Toll Ipec – $85 each end
Toll NQX – TBA
TNT Domestic – TBA
YFA Domestic^ – $85 each end *maximum a driver can lift is 25kg
TNT International – TBA
BFO – TBA
BFI – TBA
YFA International – Not Applicable
Sea Freight – TBA
Door to Airport – TBA

^YFA Domestic – Any item that is bulky or over 25kg requires tailgate, forklift, or assistance at the delivery point. 25kg – 45kg can be lifted off by hand if ample assistance is provided (note; a hand unload fee may apply). Items 45kg+ will require a tailgate service if no forklift is required. It is at the drivers discretion when this tailgate fee is charged.

Futile Pick Up Fee
Applicable when the goods are not ready / no one is available for collection / address is incorrect. Applicable for each collection attempt.

Couriers Please – $25
Fastway – $25
Startrack – $25
Hunter Express – $65.00* metro areas only (excluding Darwin), other areas P.O.A
Allied Express – $25
Toll Priority – $25
Toll Ipec – $25
Toll NQX – $40
TNT Domestic – $25
YFA Domestic – $65 – $142 depending on size of shipment
TNT International – $25
BFO – Not Applicable
BFI – Not Applicable
YFA International – $25
Sea Freight – $25
Door to Airport – $25

Manual Consignment Fee
Applicable when our system generated consignment notes (emailed to sender) are not used. A manual consignment note is a consignment note provided by the driver and filled in by the sender.

Couriers Please – $25
Fastway – $25
Startrack – $25
Hunter Express – $25
Allied Express – $25
Toll Priority – $25
Toll Ipec – $25
Toll NQX – $40
TNT Domestic – $25
YFA Domestic – $25
TNT International – $25
BFO – $25
BFI – $25
YFA International – $25
Sea Freight – $25
Door to Airport – $25

Alteration Fee / Address Correction Fee / Incorrect Address
When any details of a shipment are to be corrected by YFA, the sender, the receiver, the third party, or address details are entered incorrectly at the time of booking.

Couriers Please – $25
Fastway – $25
Startrack – $25
Hunter Express – $25
Allied Express – $25
Toll Priority – $25
Toll Ipec – $25
Toll NQX – $40
TNT Domestic – $25
YFA Domestic – $25
TNT International – $25
BFO – $25
BFI – $25
YFA International – $25
Sea Freight – $25
Door to Airport – $25

Loading Time Fee / Waiting Times
Applicable when drivers are required to wait at the collection / delivery point or if loading / unloading exceeded 10 minutes.

Couriers Please Not Applicable
Fastway – Not Applicable
Startrack – TBA
Hunter Express – $143 / hour – charged per 10 minutes
Allied Express – TBA
Toll Priority – Not Applicable
Toll Ipec – TBA
Toll NQX – TBA
TNT Domestic – TBA
YFA Domestic – TBA
TNT International – TBA
BFO – Not Applicable
BFI – Not Applicable
YFA International – Not Applicable
Sea Freight – Not Applicable
Door to Airport – Not Applicable

Remote Area / Extended Delivery Area Fee
Additional fees imposed by carriers for shipments to remote / rural locations. Please check with our team prior to booking if you are sending to / from a remote / regional location. Not all remote fees can be inbuilt to our system as these are quoted by the carrier on a case by case basis.

Couriers Please – Not Applicable
Fastway – Not Applicable
Startrack – TBA
Hunter Express – Calculated per kg
Allied Express – Calculated per kg
Toll Priority – Calculated per kg
Toll Ipec – Calculated per kg
Toll NQX – Calculated per kg
TNT Domestic – $40
YFA Domestic – Calculated per kg
TNT International – $40
BFO – $38 or per kg
BFI – $40 or per kg
YFA International – TBA
Sea Freight – Not Applicable
Door to Airport – Not Applicable

PO Box Delivery Fee
Applicable when delivering to a PO box / Post Office Box.

Couriers Please – CANNOT DELIVER TO PO BOX
Fastway – CANNOT DELIVER TO PO BOX
Startrack $25
Hunter Express – CANNOT DELIVER TO PO BOX
Allied Express – CANNOT DELIVER TO PO BOX
Toll Priority – CANNOT DELIVER TO PO BOX
Toll Ipec – CANNOT DELIVER TO PO BOX
Toll NQX – CANNOT DELIVER TO PO BOX
TNT Domestic – CANNOT DELIVER TO PO BOX
YFA Domestic – CANNOT DELIVER TO PO BOX
TNT International – CANNOT DELIVER TO PO BOX
BFO – CANNOT DELIVER TO PO BOX
BFI – CANNOT DELIVER TO PO BOX
YFA International – CANNOT DELIVER TO PO BOX
Sea Freight – CANNOT DELIVER TO PO BOX
Door to Airpor – CANNOT DELIVER TO PO BOX

Carded Freight Fee
Applicable when the driver cannot deliver goods and a card is left to organise re-delivery

Couriers Please – Not Applicable
Fastway – Not Applicable
Startrack – $15.00
Hunter Express – Not Applicable
Allied Express – Not Applicable
Toll Priority – Not Applicable
Toll Ipec – Not Applicable
Toll NQX – Not Applicable
TNT Domestic – Not Applicable
TNT International – Not Applicable
BFO – Not Applicable
BFI – Not Applicable
YFA International – Not Applicable
Sea Freight – Not Applicable
Door to Airport – Not Applicable

Return to Post Office Fee
When delivery is unsuccessful and the carrier takes goods to nearest Post Office for collection.

Couriers Please – Not Applicable
Fastway – Not Applicable
Startrack – $15.00
Hunter Express – Not Applicable
Allied Express – Not Applicable
Toll Priority – Not Applicable
Toll Ipec – Not Applicable
Toll NQX – Not Applicable
TNT Domestic – Not Applicable
TNT International – Not Applicable
BFO – Not Applicable
BFI – Not Applicable
YFA International – Not Applicable
Sea Freight – Not Applicable
Door to Airport – Not Applicable

Goods not sent in Satchel Fee
Applicable when a satchel service is selected but goods are not sent in the carriers specific branded satchel. All satchel services must utilise the specific carriers satchel. If you do not have a satchel available please check with our team prior to shipping or select another service.

Couriers Please – Calculated per kg
Fastway Calculated – per kg
Startrack – Calculated per kg – fees can be exorbitant
Hunter Express – Not Applicable
Allied Express – Not Applicable
Toll Priority – Not Applicable
Toll Ipec – Not Applicable
Toll NQX – Not Applicable
TNT Domestic – Not Applicable
TNT International – Not Applicable
BFO – Not Applicable
BFI – Not Applicable
YFA International – Not Applicable
Sea Freight – Not Applicable
Door to Airport – Not Applicable

After Hours Delivery Fee
Applicable when delivery is required after standard business hours.

Couriers Please – Not Applicable
Fastway – Not Applicable
Startrack – Not Applicable
Hunter Express – P.O.A
Allied Express – P.O.A
Toll Priority – P.O.A
Toll Ipec – P.O.A
Toll NQX – P.O.A
TNT Domestic – P.O.A
YFA Domestic – P.O.A
TNT International – P.O.A
BFO – $40
BFI – $70
YFA International – Not Applicable
Sea Freight – Not Applicable
Door to Airport – Not Applicable

Dangerous Goods Fee
Applicable when sending dangerous items. All DG iteems must be checked prior to sending. Please email info@yourfreightagent.com.au the MSDS form from the manufacturer, the qty and details. Please refer to https://yourfreightagent.com.au/prohibited-restricted-items/

Couriers Please – P.O.A
Fastway – P.O.A
Startrack – P.O.A
Hunter Express – P.O.A
Allied Express – P.O.A
Toll Priority – P.O.A
Toll Ipec – P.O.A
Toll NQX – P.O.A
TNT Domestic $96
YFA Domestic – P.O.A
TNT International – P.O.A
BFO – P.O.A
BFI – P.O.A
YFA International – P.O.A
Sea Freight – P.O.A
Door to Airport – P.O.A

Hand Unload Fee
Applicable when the driver needs to hand unload goods over 25kg without assistance. This can also be applied if there are many boxes to be unloaded at a single delivery point (regardless of weight), or if any box is considered bulky (eg furniture, larger items, awkward items).

Couriers Please – Not Applicable
Fastway – Not Applicable
Startrack – P.O.A
Hunter – Per KG
Allied Express – P.O.A
Toll Priority – Not Applicable
Toll Ipec – P.O.A
Toll NQX – P.O.A
TNT Domestic – P.O.A
YFA Domestic – $44 per 15 Minutes
TNT International – P.O.A
BFO – P.O.A
BFI – P.O.A
YFA International – P.O.A
Sea Freight – P.O.A
Door to Airport – P.O.A

Two Person Delivery Fee
Applicable when goods exceed 30kg and there is no assistance at the delivery point. 2 drivers are required to unload the goods.

Couriers Please – Not Applicable
Fastway – Not Applicable
Startrack – P.O.A
Allied Express – P.O.A
Hunter Express – P.O.A
Toll Priority – P.O.A
Toll Ipec – P.O.A
Toll NQX – P.O.A
TNT Domestic – P.O.A
YFA Domestic – P.O.A
TNT International – P.O.A
BFO – P.O.A
BFI – P.O.A
YFA International – P.O.A
Sea Freight – P.O.A
Door to Airport – P.O.A

Phone Call Prior to Delivery Fee
Applicable when the receiver requires phone call prior to delivery.
Carrier Charge
Couriers Please – Not Available
Fastway – Not Available
Startrack – Not Available
Hunter Express – $5.50
Allied Express – $5.00
Toll Priority – Not Available
Toll Ipec – Not Available
Toll NQX – Not Available
TNT Domestic – Not Available
YFA Domestic – No charge
TNT International – Not Available
BFO – Not Available
BFI Not Available
YFA International – Not Available
Sea Freight – Not Available
Door to Airport – Not Available

Pallestised Freight / Packaging Fee
Applicable when goods need to be re-packed or packaged onto a pallet for transport. This can be due to poor packaging, or multiple cartons that need to be consolidated onto a pallet for transport.

Couriers Please Not Applicable
Fastway – Not Applicable
Startrack – TBA
Hunter Express – $42 pallet supply, + $36 per 15 minute labour to pack
Allied Express – $30
Toll Priority – Not Applicable
Toll Ipec – $50
Toll NQX – TBA
TNT Domestic – TBA
YFA Domestic – TBA
TNT International – TBA
BFO – Not Applicable
BFI – Not Applicable
YFA International – Not Applicable
Sea Freight – $75
Door to Airport – $75

Manually Handled Freight Fee (MHP fee)*
Fee will be charged per item on items which are not compatible with the carriers sortation system and require manual handling due to size*, weight**, fragility (including glass), poor packaging or unusual shape (including tubes, flat pack items and dangerous goods). Will also apply to items such as furniture, glass, musical instruments etc.

* Length <200mm or >1200mm and/or
Width <100mm or >600mm and/or
Height <15mm or >800mm and/or
Diagonal Length >1200mm

**Weight <250g or >30kg

*** A MHP fee will be charged for an item in addition to any other applicable surcharge for the consignment, including oversize surcharge and Dangerous Goods’ surcharge.

Couriers Please – Not Applicable
Fastway – Not Applicable
Startrack – $12.55 per item
Allied Express – Not Applicable
Toll Priority – Not Applicable
Toll Ipec – $10 *
Toll NQX – Not Applicable
TNT Domestic – $12.55 per item
YFA Domestic – TBA
TNT International – Not Applicable
BFO – Not Applicable
BFI – Not Applicable
YFA International – Not Applicable
Sea Freight – Not Applicable
Door to Airport – Not Applicable

Non-conveyable Fee (SNC fee)*
Fee will be charged per item on items which are not compatible with the carriers sortation system and require manual handling due to size*, weight**, fragility (including glass), poor packaging or unusual shape (including tubes, flat pack items and dangerous goods).

*** A SNC fee will be charged for an item in addition to any other applicable surcharge for the consignment, including oversize surcharge and Dangerous Goods’ surcharge.

Couriers Please – Not Applicable
Fastway – Not Applicable
Startrack – Not Applicable
Allied Express – Not Applicable
Toll Priority – Not Applicable
Toll Ipec – $10 *
Toll NQX – Not Applicable
TNT Domestic – Not Applicable
YFA Domestic – TBA
TNT International – $50
BFO – Not Applicable
BFI – Not Applicable
YFA International – Not Applicable
Sea Freight – Not Applicable
Door to Airport – Not Applicable

All fees and surcharges are mirroring that of the carriers fees and surcharges and are subject to change without notice

All fees and surcharges can be charged to your credit card after delivery.

Please refer to http://yourfreightagent.com.au/terms-and-conditions/